Effective June 1, 2010, Japan Airlines Group Companies (JL) will penalize bookings and tickets processed by the agents in the USA and Canada when not in compliance with the policies, rules, conditions and guidelines of JAL as well as ARC/BSP/IATA and respective government authorities.
Other charges not listed here may also be assessed by JAL for recovery of administrative costs and/or revenue loss sustained by the carrier.
Furthermore, abusive practices, in certain cases, may lead to loss of reservation and/or ticketing capability of JAL flights by the agencies involved.
Refer to ADM – Fees and Penalties page for details.
PASSENGER HANDLING AT TRAVEL AGENCY
Full Names in the Name FieldOnly required that FULL NAME - which is "the full Last name and the full First name" only as it appears on the government issued ID
that the passenger will use while traveling. The middle name or initial is not required in the name Field of the PNR.
Travel DocumentsVerify the requirements for the countries involved.
Local ContactsProvide JAL with local phone (home, office, cell, destination, stopping points) and/or email
Follow the GDS entry format
Secure Flight InformationRefer to US Secure Flight page for details
Minors (11 and under)Check if the fare allows CHD/INF/UMNR
Maximum of 3 minors accepted per adult
CHD: From 2 to 11 or infant under 2 occupying a seat, accompanied by an adult fare passenger
UMNR: From 5 to 11 traveling without an adult fare passenger, subject to JAL authorization
INF: Under 2 (at least 8 days) not occupying seat, accompanied by an adult fare passenger
-Maximum of two infants per adult accepted
-Maximum of one INF discount per adult allowed
-Refer to JAL Web Site Page
Special In-flight MealsRefer to JAL Web Site Page
Special AssistRefer to JAL Priority Guest Support page for details
Firming Requests from JALPromptly ticket, or remove unwanted sectors
PNR Follow UpMonitor GDS queue and take appropriate action
Refer to Involuntary Change page if necessary
Remove the unwanted sectors (active/passive) by 24 hours before departure.
Issue TicketObserve TLC per fare rule or JAL SSR, whichever is earlier
Accurately input tour codes, endorsement box, conjunction/ original ticket, etc. as applicable
Apply all necessary taxes, fees and surcharges
Do not circumvent fare/ticketing rules manually
ET itinerary/receiptProvide ET itinerary/receipt (for each reissue) to the passenger
Passenger may need to present it to carriers/governments
Fare Rule and Condition of CarriageProvide passenger with the fare rules/conditions and the condition of carriage including baggage allowances
Sales ReportBSP/ARC Sales report must be processed in a timely manner
Settling credit card charge back is issuing agentfs responsibility
Voluntary ChangeCheck for restriction/fee rule of the fare used
If applicable, reissue accordingly
Involuntary Change (flight or weather Irregularities )Refer to Flight Irregularity Handling page
Illness or DeathRestriction/penalty may be waived for illness/death of passenger, travel companion or immediate family with appropriate certificate
Retain the records of special waivers obtained from JAL
ADMSettle/dispute through ARC Memo Manager/BSP-Link within 30 days to avoid further penalties
JAL ADM Page
Lost TicketNew replacement ticket must be purchased
Refer to JAL Refund page
Created on Sep 08, 2010.