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Japan Airlines Booking/Ticketing Policy For Travel Agencies in USA/Canada

Effective May 15, 2012 Japan Airlines will penalize agents for bookings and tickets that are not in compliance with the below policies, rules, conditions and guidelines of JL and/or ARC/BSP/IATA and respective government authorities.
Abusive practices, in certain cases, may lead to the revocation of reservation and/or ticketing capability of JL flights for the agencies involved.


1. Eliminate inventory waste

  Do not book multiple seats on the same or conflicting flights across one or more PNRs for the same passenger.

Effective September 24, 2013 4:00 pm (Pacific Time), reservation records will be subject to a duplicate check. If judged to be a duplicate record, it will be replied as gNOh status and the requested flight will be canceled. In addition to the gNOh status, a warning message will be replied in SSR/OTHS.

Forced Booking
  Do not force transaction to override restrictions such as minimum connection time or travel sequence.
Fraudulent, Fictitious Booking
 Do not book with fictional /fabricated name for any reason.
  Observe TLC per fare rules or SSR from JL, whichever is earlier. If a PNR is cancelled by TLC,
  a new PNR must be created. Manipulating the PNR to circumvent TLC or to hold inventory is prohibited.
Booking for Training, Testing and Other Administrative purposes.
  Agencies can create a test or training PNR only in the training mode of a GDS provider.
  Do not create any fictitious bookings including testing or training bookings that could block off JL inventories in the live GDS environment
No Show
  Change/Cancellation, if applicable, must be made before the departure of the flight being changed /cancelled.
  Onward sectors of a No Show PNR will be cancelled.

2. Minimize GDS cost

Any PNRs without intention to travel are regarded as abusive bookings (for example, bookings that are solely for the purpose of a GDS incentive). JAL reserves the right to recover costs associated with such abuses.

Multiple GDS
 Agencies with multiple GDS subscriptions must book and ticket passenger itineraries in the same GDS,
 to simplify transactions and reduce fees.
Inactive GDS segments
 Agency must cancel unnecessary segments including inactive segments with status codes of
 DL, DS, HX, IX, MM, NO, RM, UC, UN, US, UN, UU, WK, WL, GL at least 24 hours prior to flight departure.
Passive segments
 Passive segments shall be created for the purpose of ticketing only.
 Passive segments created for ticketing must be cancelled at once after issuing ticket.
 Passive segments with status codes of YK or GK (saber) and MK or WL (worldspan) etc,
 must be removed at least 24 hours prior to flight departure.
 Minimize the number of waitlists on a single departure day or sector.
 Waiting segments must be canceled at least 24 hours prior to flight departure.
 Not taking appropriate action upon receiving a message from JAL to reduce multiple waitlists may result in cancellation.
 Do not repeatedly cancel / rebook the same itinerary in the same or different classes of service across one or more PNRs.
 Avoid repeatedly cancelling and rebooking the same itinerary to circumvent the ticket time limit or for any other reason.
Fare Quotations
 When performing fare quotations, agencies must use the GDS itinerary pricing function instead of creating a PNR with active segments.

3. Accurate information provided in reservation process

PNR clean-up
 Agencies must review bookings constantly and cancel all unwanted segments promptly.
Name Correction
Passenger contact
 Agencies must provide passenger contact information, such as a mobile number, as well as a local contact number in the relevant GDS phone field or OSI element to facilitate disruption handling.
Scattered Booking
 Bookings of 10 or more passengers must be made through JAL.
 Do not create individual PNRs to disguise the size or presence of a group.
Updated segment status
 Agency must action queues promptly and regularly to ensure that all the segment status codes are updated and notify passengers of any changes to his or her booking as soon as possible.
 Carriage by one or more foreign carriers between points in the U.S. and its territories (even on separate tickets) is illegal.
 Ex.: LAX-TYO-GUM At least 1 sector must be on a US carrier


Ticketing agencies should be authorized ARC/BSP/IATA ticketing agencies for JL.

Applicable Fares
 Agencies must always use the latest and the most up-to-date applicable fares rather than the pre-stored fares in the PNR to issue tickets.
Adhering to Fare Rules
 Agencies must adhere to all IATA fare rules and the fare rules imposed by JAL.
Ticketing Time Limit
 Agencies must issue the ticket or cancel the booking before the ticketing time limit.
Class Code for PNR and Ticket
 Agencies must ensure the class code booked in the PNR is identical to the class code used for issuing the ticket.
Ticket Number Reporting
 Agencies must report genuine ticket number that is valid for travel for an associated PNR.
Collection of Taxes, Fees and Charges/Surcharges
 Agencies must collect, report and accurately code all taxes, fees and charges/surcharges imposed by local and foreign countries.


Loss of Access / Termination
 All abusive PNRs are subject to cancellation.
 JAL reserves the right to terminate the reservation/ticketing ability of any agency that does not comply with this policy.

Revised on Sep 19, 2013. Revised Booking Practice Guideline (Duplicate)

Revised on Jan 17, 2013. Added Multiple GDS

Revised on Mar 30, 2012. Revised all contents

Created on Sep 08, 2010.

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